Frequently Asked Questions

BABY BREZZA PRODUCTS

Baby Brezza Formula Pro/Formula Pro Advanced

How do I find the formula setting for my Formula Pro?

Use the Baby Brezza Formula Settings Finder which will help you find the setting for the formula you’re using. Please make sure you choose the correct Formula Pro model. If you have any problems, feel free to contact Baby Brezza Customer Service for assistance.

How do I set up my Formula Pro powder container?

For a quick reference set up guide, click here for the user manual or click here for the setup video. We recommend following the complete instructions in the user manual.

The Formula Pro is dispensing more formula than indicated on the mililiter selector on the control panel. Why?

The mililiter amount on the control panel indicates water volume only. When formula powder is added to the water, the volume is increased, just like when you make a bottle by hand. The final volume of mixed formula is expected to be a little over the mililiter amount indicated on the control panel. If the amount of formula is significantly higher, please contact Baby Brezza Customer Service.

The Formula Pro is dispensing less formula than indicated on the control panel. Why?

If this is occuring, it's likely that the mixing funnel is clogged, restricting the amount of formula that can dispense from the powder container. Please make sure to clean and dry the funnel thoroughly, then try making a bottle again. If this problem persists, please contact Baby Brezza Customer Service.

How do I prevent mold from growing in the Baby Brezza Formula Pro?

As with any food preparation product or food storage container, proper maintenance and cleaning is required to make sure that your Baby Brezza Formula Pro stays clean. In addition to the regular cleaning recommended in the instruction manual, we recommend that care be taken when pouring formula powder into the powder container. After pouring powder into the container, check to make sure that no powder has spilled in the area next to the water tank, and clean any excess powder that has collected on the machine with a damp cloth. Also make sure that all parts of the powder container are completely dry before assembly. Mold should not grow in Formula Pro when its properly cleaned and dried.

What are the monthly cleaning procedures? What do I do if I want to store the machine for a long timeframe?

Every month or more frequently if you have hard water, please follow these Monthly Descaling Instructions:

You can leave the formula powder in the powder tank during the descaling process.

To prevent mineral scale on the water heater inside your Baby Brezza Formula Pro® Advanced, follow these easy steps:

1. Remove the water tank, empty it and fill it with 20oz/600ml distilled vinegar & 20oz/600ml of purified water.

2. Place the water tank on the base of the machine & place a cup larger than 10oz/300ml under the funnel.

3. Select “10oz/300ml” with the “oz/ml” button, then press the “water only” button to dispense.

4. Empty the cup, place back under the funnel, then press the “water only” button again to dispense another 10oz/300ml.

5. Now unplug the machine, remove the water tank, and empty it. Let the machine sit for 4 hours.

6. Wash, rinse and fill the water tank to the max line with purified water, then place it back on the base.

7. Plug in the machine, place a cup to catch 10oz/300ml water and use the “water only” button to run a 10oz/300ml cycle. Dispose of the water dispensed in the cup and then repeat this step to run the entire tank of purified water through the machine. When the “Low Water” indicator turns on, you’re done rinsing.

8. Refill the water tank with purified water and return to normal use

 

Long Term Storage Instructions

It is extremely important to clean the machine and remove all formula powder residue before storage.

If you’re going to store your Formula Pro® Advanced for later use, or will not use it for a while, please follow the instructions below:

1. Remove the powder container parts, funnel, funnel cover, drip tray and water tank from the base.

2. Wipe the base with a clean damp cloth and make sure to remove any and all formula residue. Dry the base well.

3. Empty the powder container, wash all powder container parts, dry thoroughly, reassemble, & reinstall on the base.

4. Follow the Monthly Descaling Instructions shown above, steps 1-7 only. Do not remove or refill the water tank after step 7.

5. Now place a cup to catch 10oz/300ml water under the funnel, then press & hold the “water only” button for 5 seconds. Water will dispense continuously until the machine is completely empty, then stop automatically.

6. Unplug the machine, remove the funnel, funnel cover and water tank, dry them both thoroughly and reinstall them on the machine.

7. Your machine is now ready for storage. Pack the machine in its box or enclose it in a bag to keep it dust free.

There is mineral build up in my Formula Pro. How do I clean?

To prevent mineral scale on the water heater inside your Baby Brezza Formula Pro® Advanced, follow these easy steps:

1. Remove the water tank, empty it and fill it with 20oz/600ml distilled vinegar & 20oz/600ml of purified water.

2. Place the water tank on the base of the machine & place a cup larger than 10oz/300ml under the funnel.

3. Select “10oz/300ml” with the “oz/ml” button, then press the “water only” button to dispense.

4. Empty the cup, place back under the funnel, then press the “water only” button again to dispense another 10oz/300ml.

5. Now unplug the machine, remove the water tank, and empty it. Let the machine sit for 4 hours.

6. Wash, rinse and fill the water tank to the max line with purified water, then place it back on the base.

7. Plug in the machine, place a cup to catch 10oz/300ml water and use the “water only” button to run a 10oz/300ml cycle. Dispose of the water dispensed in the cup and then repeat this step to run the entire tank of purified water through the machine. When the “Low Water” indicator turns on, you’re done rinsing.

8. Refill the water tank with purified water and return to normal use

 

Do I need to clean the Baby Brezza Formula Pro/Formula Pro Advanced after every 4th bottle?

Yes it’s very important to clean the machine after every 4th bottle or when the clean funnel indicator light turns on. Unfortunately, formula can build up on the funnel during mixing because formula by nature likes to clump with water. If the formula builds up too much, it can affect how much formula drops from the powder container into the mixing funnel, affecting the machine’s accuracy. By removing the funnel after every 4th bottle and wiping the underside of the formula container, you can clean any formula build-up and ensure the machine works accurately. One suggestion to make cleaning easier is to purchase a spare funnel. That way, after every 4th bottle, you can remove the funnel that needs to be cleaned and insert your spare funnel that’s clean. Click here to shop for a spare funnel for the Baby Brezza Formula Pro Advanced.

Baby Brezza One Step Baby Food Makers

Are the Baby Brezza One Step Baby Food Makers BPA and Phthalate Free?

Yes, the Baby Brezza One Step Baby Food Makers are BPA and Phthalate Free.

Are the Baby Brezza One Step Baby Food Makers dishwasher safe?

The bowl and blade are top rack dishwasher safe. The drive shaft should always be removed before washing.

How do I clean the Steam Tank for my Baby Brezza One Step Baby Food Makers?

We recommend regular cleaning of the Steam Tank to prevent damage to the machine from mineral deposits. The frequency of cleaning will depend on the type of water you are using and how much mineral deposit build up forms. Always unplug before cleaning. Put 1/3 cup white vinegar and 1/3 cup distilled water in machine and let sit overnight. Pour out vinegar and water solution (refer to user manual for proper emptying instructions). Refill Steam Tank with purified water, plug in machine and run “Steam” cycle for 10 minutes. Let Steam Tank cool and scrub with a cleaning brush if necessary. Rinse with purified water to eliminate any remaining vinegar taste. Empty tank and fill with clean water before cooking

What are the capacities of the Baby Brezza One Step Baby Food Makers?

The Baby Brezza One Step Baby Food Maker Deluxe makes multiple portions at once, up to 0.8 liters or 3 ½ cups of homemade baby food.

Do I need to peel fruits and vegetables before using in the Baby Brezza One Step Baby Food Makers?

We recommend peeling fruits and vegetables for young babies. We recommend checking with your pediatrician before offering any new foods, including fruit and vegetable peels and skins, to your child.

Baby Brezza One Step Sterilizer Dryers

Does the Baby Brezza Sterilizer Dryer Advanced also wash bottles and accessories?

The Baby Brezza Sterilizer Dryer Advanced sterilizes and dries baby products, but it does not wash them. Please rinse any product first to remove any food residue before putting in the Sterilizer Dryer.

Should I rinse/clean products before sterilizing?

Yes, you should always rinse and clean all products before sterilizing to ensure they are properly sterilized.

What happens if I put unwashed bottles with milk residue in the Sterilizer-Dryer?

If you put unwashed bottles with milk residue in the sterilizer, these bottles will not be washed and properly sterilized. Also the milk inside the bottle will drip out and burn the heating plate, resulting in brown staining that is very difficult to clean.  

What temperature does the water reach during sterilization?

The Baby Brezza sterilizer boils water to produce steam (212°F / 100°C) to naturally sterilize your baby products. 

What type of water is recommended for use?

We recommend using distilled water to avoid any mineral scale build-up. You can use tap water or spring water, but more frequent descaling of the heating plate maybe required. 

How often does the water need to be changed?

Since the Baby Brezza Sterilizer Dryer dries contents with each cycle, you will need to add 120ml or 1/2 cup of water before each use. 

How do I clean the Baby Brezza Sterilizer and what components are dishwasher-safe?

Please do not dishwash any of the sterilizer components. Please clean the lid and accessory tree in hot soapy water. You can use a damp cloth to clean the base and control console. To avoid mineral scale build up, wipe the heating plate with a soft moist cloth after each operation. 

How many volts is the Baby Brezza Sterilizer-Dryer? Can this appliance be used outside the US?

The Baby Brezza Sterilizer Dryer Advanced sold in Australia and New Zealand comes with a 220 volt plug suitable for these countries.

How long is the warranty period and what does it cover?

Please click on this page on our website for more details.

How hot is the air that dries the bottles?

Approximately 130°F/55°C

Baby Brezza Safe + Smart Bottle Warmer

Can I use the Baby Brezza Bottle Warmer without the orange insert?

The warmer should not be used without the orange basket.

How much water do I need to use?

It is important to fill the warmer with water to the correct level indicated on the warmer based on the warming setting you choose. For reference, please see instruction manual here. The Warmer comes with a handy measuring cup to assist you.

Can I defrost breastmilk storage bags?

Yes, the Safe + Smart Warmer can safely defrost virtually all breastmilk storage bags. Please read the instruction manual for more details including which setting to choose.

Can I sterilize the bottle?

The Baby Brezza 2-part bottle is both top-rack dishwasher and electric steam sterilizer safe. The nipples are not microwave sterilizer safe. 

General Information

General Questions

I am a retailer and would like to carry Baby Brezza in my store

This is great to hear! Please contact us so we can discuss further. Click here

Do Baby Brezza products come with a warranty?

Yes, you can view our warranty by clicking here.

Can you describe the types of spare parts that Baby Brezza sells?

Baby Brezza’s spare parts are 100% new and perform exactly like the same part that is included with your original purchase. However, if you are purchasing a spare part to help address a specific troubleshooting issue, there’s no assurance that this spare part will resolve the issue. Click here to shop now for spare parts

Online Orders

How much will it cost to ship my order?

Shipping costs can be found here.

What is your return policy?

Please review our return policy here

Do you offer gift wrapping?

At this time, we do not offer gift wrapping

Does Baby Brezza ship to addresses outside Australia or New Zealand?

Unfortunately, no. Baby Brezza only ships to addresses in Australia or New Zealand.

Contact Us

By Phone

Our Customer Service team is available to assist you Monday-Friday from 9am-4pm at 1300 667 137 Option 1.

By Email

Please feel free to email us at info@cnpbrands.com.au. We will do our best to answer your email as quickly as possible within three business days.

By Mail

We recommend calling or emailing us before returning product back to us. Our mailing address is: Baby Brezza, c/o CNP Brands, 82 Maribyrnong St, Footscray VIC 3011

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